Customer Experience Management (CEM)

Customer experience management (CEM) is a set of processes and technologies that help create better interactions between your organisation and its customers during the customer lifecycle. Done right, CEM can improve customer loyalty, provide valuable insight into your customer journeys, and lower costs by reducing customer churn.

Swedwise can help you meet the new demands for digital content and experiences, with a number of Customer Experience technologies including OpentText Exstream and StreamServeContent Server, and OpenText Media Management.

What is Customer Experience Management?

Enhance your Customer Journeys

CCM PERSONALISATION

Enable omni-channel communications let you to enhance customer journeys by optimising the design, management and delivery of physical and digital ultra-personalised communications such as invoices, letters, customer correspondence, statements, policies, and contracts.

Digital Asset Management (DAM)

Accelerate the creation, collaboration, production, storage and distribution of digital media across the ecosystem of authorised employees, users and partners.

Faster time to market

Get to market up to 85% faster with powerful content management, customization and integration tools.

Platform independent

We can help you with a variety of common, and less common IT challenges within many ERP environments including but not limited to:

  • Microsoft Dynamics AX
  • OpenText Content Server
  • SAP mySAP
  • Infor  M3
  • Jeeves Information Systems Jeeves
  •  BS enterprises ASW

Licenses and training

We are both certified OpenText Select and Support Partners. Swedwise provides licenses, upgrades and training for a range CEM solutions. Contact us to find out more.