Deliver modern digital experiences to your Customers and Business Partners

May 4, 2021 / ,

Today’s B2B or B2C customers expect more personalised engagement from the companies they interact with. It could be a web-based dashboard to read billing history. Or the ability to sign important documents digitally. Even having the choice of channel to receive delivery notifications from a supplier impacts the customer experience. Digital has become the new battleground in customer retention and brand value creation.

According to IDC, organisations should not lay the task solely on IT departments to ensure the creation and management of Omnichannel experiences.

The management and creation of communications need to be simplified so that other departments such as HR, Marketing, or Operations can react quickly while ensuring compliance and information governance.

The solution is to align the digital tools that create content (information) to a digital strategy that guarantees “the right content in the right context at the right time” is delivered to your customers. This strategy allows your organisation to:

Create Omnichannel communications that maximize customer lifetime value

Simplify messaging processes and engage customers across multiple channels

Easily manage an ever-growing volume of digital assets by integrating their management into any application or process

See Webinar: Communications, Content, and Insights to Deliver Modern Experience

Find out how the strategic goals above are achievable without adversely affecting productivity or increasing risk by watching the latest OpenText World Keynote. Guy Hellier, OpenText VP Product Management discusses Digital Experience challenges, and the tools, which will define future success.

Download presentation from the webinar here

Take your customers’ experiences to a new level

When it’s time to take your customer communication to the next level, choose a partner that makes your present CCM processes easier, ensures you are ready for future challenges. We have helped many companies  create better CCM with secure project deliveries, happier employees, and reduced external consulting needs.

Contact us at sales@swedwise.com or call  +46 70 279 99 71.  We guarantee a worthwhile chat with one of our experts.