Make time for the good with Enterprise Service Management
“Where’s the new laptop I ordered?” “Why don’t I have permission to access this folder?” “Why is onboarding for new staff so slow!?”
Do you recognize the situation? Regardless of whether it’s a request from HR, IT, or another department, Service Desks are often swamped with queries. Moreover, your people expect workplace service experiences to be the same smart, personalised and high quality as they are in their private lives.
This means services must adapt to a customer-centric model with efficient flow management.
With accelerating digitalisation organisations must therefore ensure that:
The volume of diverse IT-related requests across the entire enterprise is easily manageable
Employees should not have to waste a lot of time searching for services and assistance
Governance is maintained to high standards and is fully compliant with policies and regulations
So how do you stay on top of these service challenges? The answer is Enterprise Service Management (ESM).
Orchestrated and digitalised service delivery with Enterprise Service Management
Enterprise Service Management or ESM, supports an organisation by guaranteeing access to everything from equipment, systems, routines, rules, and audits via a secure and automated platform that controls internal and external services and processes. This ensures rules and policies are complied with and enables review and follow-up.
Make everyday life easier with role-adapted experiences
With ESM, staff can via a user-friendly interface and service catalogue, gain access to the right services, permissions and equipment – all of which can be automated and customized depending on the needs of the organisation.
Human Resources to Employee Experience
Imagine an HR department and an employee onboarding process. A new employee could waste a lot of time searching for services and assistance themselves via disconnected information silos, and complex manual processes. Or they could via one point of access enjoy a secure, automated and personalised onboarding process. In other words, ESM helps the new employee experience a smooth and fast onboarding process.
Make time for the good with ESM
Implementation of Enterprise Service Management into an organisation often requires integrations with various existing systems, such as financial, document management, ordering systems, etc. For this reason, our background in development and system integration means that you additionally benefit from smoother, faster and more efficient ESM delivery expertise.
Specialists make a difference
How can Swedwise help your organisation with ESM? We believe it’s specialists that make a difference. We have in-depth knowledge of establishing service management within various types of organisations, and in-depth experience of ITSM solutions based on ITIL’s processes, as well as order portals for services such as HR, equipment, operations, and finance. Our long experience means that we can efficiently and with high quality, create a platform that suits your needs.
Find out more. Contact us.
Everything from feasibility studies, design, implementation to management and support services are offered. We work with modern ITSM tools from suppliers such as Broadcom, Microsoft, ServiceNow and iTop.
For more information, contact our Key Account Manager, David Hedström or call +46 730 82 31 80.