How to manage CCM and CX with remote teams
The need for personalized and dynamic customer communication (CCM) has never been greater. According to IDC exceptional Customer Experiences are crucial to meet audience expectations. Since the pandemic, we have increasingly been forced to work remotely. This has resulted in completely different demands being placed on the tools needed for relationship-building, cooperation, and communication.
In the age of the customer, the quality of a product or service is defined by how we feel about it as we consume it. Even in B2B, it is becoming increasingly important to be able to serve customers, partners, and suppliers with the right information at the right time, and in an automated way. In addition, there are countless different channels that the recipient themselves chooses for the communication. Today, many companies are limited to effective collaboration through their existing CCM solutions. But you do not have to tear everything down and build a new one. Reuse what is good and develop it further with newer solutions.
Watch the webinar: Using Collaborative Communications to Drive Better CX in a post-covid world
Whether you are a user of OpenText Solutions or not, OT World 2020 provided many interesting insights that your business can benefit from. In this webinar, Marci Maddox from IDC with Randy Sparks and Tami May from OpenText guide you through how to manage CCM digitally and create improved customer experiences even when your team works remotely.
Why a collaborative approach to communications is the future?
How do you overcome the challenges of enabling and managing communications with a dispersed workforce?
In what ways can a remote workforce create content that connects to better customer experiences?
Want to know more? Have a digital coffee with us!
We have helped many companies to create the right conditions to improve their customer experiences and communications: successful project deliveries, happier employees, and a reduced need for external expertise.
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