OpenText StreamServe and Exstream
Next generation CCM
OpenText Exstream is a powerful “CCM Anywhere” platform. It uses Exstream’s high- throughput engine and interactive editing with StreamServe’s (also know as Communications Center Enterprise) event driven transactional processing model and ecosystem integration strengths. The result is a powerful communication platform. Your business can engage your customers, suppliers, etc. anywhere and integrate and distribute documents the way you want. With OpenText Exstream, different departments within your organization can control and customize documents themselves without the need to wait for updates from IT staff, which free up IT resources.
Experience a better everyday
With Exstream, our customers have experienced easier, faster and simpler communications with their customers and suppliers Read our Customer Success Story on how Benders decreased internal lead-times for document creation from 8,3 days to under 90 minutes.
Add value to your documents
ENABLE MANAGERS TO DRIVE BUSINESS
Business managers create and manage customer relationships with marketing messages and campaigns – freeing up I.T. resources
PERSONALISED MESSAGES TO CUSTOMERS
Personalize every document, including cross-up-sell offers or other notices tuned to each customer
POWERFUL DOCUMENT MANAGEMENT
Encompasses all elements of document production; composition, process automation, and output
CREATE. AUTOMATE. DELIVER.
With Exstream (StreamServe) you can simplify your business processes by adding customer or vendor-specific information, marketing messages etc. on existing documents that already use established communication channels. Administering this information requires no IT department intervention, leading to shorter lead-times. From a decision on a new campaign message of the production takes just minutes.
CUSTOMER COMMUNICATIONS ENTERPRISE
OpenText Exstream is scalable across any document-driven business process, enabling B2B and B2C organizations to create, produce and distribute enterprise documents on-demand, with a single independent communications layer.
- AD HOC CORRESPONDENCE: Web-based access to pre-approved templates
- COLLECTOR: Ready reference repository stores documents to be viewed, recalled, or re-sent in seconds
- COMPOSITION CENTER: Hands-on creation and control of correspondence
- CORRESPONDENCE REVIEWER: Automated, web-based process that reviews, modifies, and approves correspondence
- STORY TELLER: Create highly capable document templates in familiar desktop publishing environments
AUTOMATE DOCUMENTS WITHOUT LOSING SERVICE QUALITY
As an OpenText Sliver partner, we can help you with a variety of common, and less common IT challenges within many ERP environments. Business applications that typically use StreamServe include, but are not limited to:
- Microsoft Dynamics AX
- OpenText Content Server
- mySAP, SAP
- Infor M3
- Jeeves Jeeves Information Systems
- ASW BS enterprises
OpenText Exstream for Infor M3 users
If you are an Infor M3 user, (Movex M3), OpenText Exstream (StreamServe) can extend your Customer Communications (CCM) capabilities so you can produce and add marketing messages to your Movex M3 documents without the need for help from your IT-department.
Licenses, Upgrades and Training
We are both certified OpenText Select and Support Partners. Swedwise provides licenses, upgrades and training with OpenText, StreamServe and the range of OpenText ECM solutions. Contact us to find out more.