Flexlink
FlexLink is a global leader in advanced production logistics, specializing in flexible, modular conveyors and industrial automation. With 1,000+ employees across 26 units and operations in 60+ countries, it manages a complex global supply chain. As an agile organization, FlexLink prioritizes knowledge sharing and customer-focused project fulfilment.
Flexlink requires efficient, secure management of extensive technical and operational data while minimizing manual handling and administration in all projects. This requires a sophisticated enterprise content management (ECM) system that can streamline processes and ensure compliance across global operations.
Challenge
Flexlink had been evaluating the need for the OpenText™ xECM-based Regulated Archive, provided by Swedwise, to handle legacy documents from its Infor M3 ERP system. The introduction of new compliance and data governance standards, combined with an increasing demand for a secure and future-proofed content services platform made xECM the obvious choice.
However, in 2022, Flexlink’s requirements changed unexpectedly. A critical server failure, along with the realisation that a predefined backup schedule had failed created an urgent need for an emergency migration. They needed a system that could manage documentation as effectively as the proposed xECM solution but could be managed externally – allowing the organisation to focus on resolving their internal server issues.
Solution
The chosen solution was OpenText’s market-leading SaaS application, Core Content. This managed, comprehensive solution offered immediate content services, was easy to implement, and featured a clear, integrated functional roadmap for expansion, thereby enhancing business value.
Swedwise proposed a strategy that shifted the focus from basic document archiving to an approach that delivers lasting value beyond legacy storage. As a cloud-based solution, OpenText™ Core eliminates server management, enables rapid deployment, supports large-scale migrations, and ensures enterprise-grade compliance.
What is OpenText Core?
OpenText™ Core is a SaaS-based cloud content management system that can be rapidly deployed:
Seamless Integration: Compatibility with major business applications such as SAP® S/4HANA, Salesforce®, Microsoft® 365, and Google Workspace, enabling continued utilisation of existing investments.
Enhanced Productivity: Facilitated department collaboration, accelerating business processes and improving governance.
Compliance and Security: Ensured secure and compliant content management, meeting stringent data protection standards essential for global operations.
How did Swedwise help Flexlink utilise Core?
Key implementation steps included:
Migration Strategy: Creating an organised document taxonomy in OpenText™ Core, integrating with Azure AD, and configuring Core for federated compliances with custom retention policies.
Custom Development: A proprietary migration tool developed by Swedwise to ensure metadata was mapped correctly into the appropriate categories in Core Content.
System Integration and User Adoption: Ensuring the new system is integrated smoothly with existing workflows and user interfaces to promote widespread adoption.
Result
Implementing OpenText™ Core has provided a fast, reliable solution to an urgent issue while improving FlexLink’s content management. By centralizing and streamlining data retrieval, the company ensures compliance with evolving governance standards through tailored retention policies.
The platform’s scalability supports future growth and seamless integration with enterprise systems—without added maintenance. This not only resolves FlexLink’s immediate challenges but also strengthens its foundation for digital transformation and competitive advantage