Customer Communications Management (CCM)
Make time for the customer. Make time for innovation. Make time for the good. Swedwise are specialists within Customer Communications Management (CCM) solutions.
WHAT IS CUSTOMER COMMUNICATIONS MANAGEMENT?
Customer communications management helps create better interactions between your organisation and its customers, suppliers and other business partners. You can engage them with personalised, relevant information, anywhere, anytime and on a platform of their choice. Done right, CCM can improve customer loyalty, provide valuable insight into your customer journeys, and lower costs by automating processes.
Optimise the design, management and delivery of ultra-personalised communications such as invoices, letters, customer correspondence, statements, policies, and contracts – regardless of data source to over 60 physical and digital formats.
Accelerate the creation, collaboration, production, storage and distribution of digital media across the ecosystem of authorised employees, users and partners.
Get to market up to 85% faster with powerful content management, customisation and integration tools.
StreamServe – part of Exstream platform
Streamserve simplifies the design and editing of all types of documents for Omnichannel communications. User permissions ensures compliance. With StreamServe, you can create, produce and distribute your documents via one independent communications layer.
- STORY TELLER: Create web-based dynamic documents with pre-approved templates
- COMPOSITION CENTER: Set rules and control content to follow your businesses graphic profile.
- AD HOC OCH REVIEWER: change or add content on-demand, preview and publish.
- COLLECTOR ARCHIVE: Store documents, retrieve, check and send instantaneously.
From any data source to any format
Streamserve enables digital communications regardless of data source and outputs to over 60 different formats. Business applications that typically use OpenText Exstream and StreamServe include, but are not limited to:
- Microsoft Dynamics AX
- OpenText Content Server
- mySAP, SAP
- Infor M3
- Jeeves Jeeves Information Systems
- ASW BS enterprises
Licenses and training