OpenText StreamServe and Exstream
Next generation CCM
OpenText Exstream (which includes StreamServe) is a powerful “CCM Anywhere” platform. Your business can engage your customers, suppliers, etc. anywhere and integrate and distribute documents the way you want. With OpenText Exstream, different departments within your organisation can control and customise documents themselves without the need to wait for updates from IT staff, which free up IT resources.
CREATE. AUTOMATE. DELIVER.
With Exstream (StreamServe) you can simplify your business processes by adding customer or vendor-specific information, marketing messages etc. on existing documents that already use established communication channels. Administering this information requires no IT department intervention, leading to shorter lead-times. From a decision on a new campaign message of the production takes just minutes.
Add value to your communications
Select the channel you want to use to communicate with your customers. Create documents that are individually tailored to each, such as offers and cross-selling.
Create a uniform communications profile across all channels.
Empower your business teams to communicate personalised messages directly with customers.
Case Study – Benders
With Exstream, our customers have experienced easier, faster and simpler communications with their customers and suppliers Read our Customer Success Story on how Benders decreased internal lead-times for document creation from 8,3 days to under 90 minutes.
CUSTOMER COMMUNICATIONS ENTERPRISE
OpenText Exstream is scalable across any document-driven business process, enabling B2B and B2C organizations to create, produce and distribute enterprise documents on-demand, with a single independent communications layer.
- AD HOC CORRESPONDENCE: Web-based access to pre-approved templates
- COLLECTOR: Ready reference repository stores documents to be viewed, recalled, or re-sent in seconds
- COMPOSITION CENTER: Hands-on creation and control of correspondence
- CORRESPONDENCE REVIEWER: Automated, web-based process that reviews, modifies, and approves correspondence
- STORY TELLER: Create highly capable document templates in familiar desktop publishing environments
We can help you with a variety of common, and less common IT challenges within many ERP environments. Business applications that typically use StreamServe include, but are not limited to:
- Microsoft Dynamics AX
- OpenText Content Server
- mySAP, SAP
- Infor M3
- Jeeves Jeeves Information Systems
- ASW BS enterprises
OpenText Exstream for Infor M3 users
If you are an Infor M3 user, (Movex M3), OpenText Exstream (StreamServe) can extend your Customer Communications (CCM) capabilities so you can produce and add marketing messages to your Movex M3 documents without the need for help from your IT-department. Contact us for more info.
Licenses, Upgrades and Training
CCM Executive Brief
Exstream Content Author Overview
Exstream Interactive Overview
Exstream Empower Editor
Communications Center Enterprise
(Earlier StreamServe) which is now part of the Exstream Plattform:
Communications Center Enterprise Executive Brief
Communications Center Enterprise Overview
Communications Center Enterprise Product overview