Take the first step towards modernising your Service Management. Sign up for a demonstration of OpenText™Service Management (formerly known as SMAX) with a Swedwise Solutions Expert.
As a certified OpenText™Service Operations partner, Swedwise provides specialist consulting, implementation, and licensing with Service Management solutions.
Powered by embedded machine learning and AI, OpenText™Service Management streamlines ticketing, and provides user-friendly self-service portals, performance analytics, SLA-tracking, and more.
OpenText™Service Management empowers your service team with everything they need in one solution. This includes Identity Management, License and Access Management, DevOps Lifecycle, Task Automation, Discovery and UCMDB, Analytics and Reporting.
Based on container technology, it can be deployed on-premise, in the cloud or SaaS, or moved from one to the other as business conditions change – with equally flexible licensing options.
Run AnyPrem.
Customisable Workspaces for multiple use cases.
Easy upgrades with a choice of licensing.
Optimise service desk without expensive add-ons.
Resolve common issues with integrated AI.
Discovery and CMDB for your CI.
Studio tool gives a clear overview of processes.
Configure workflows without writing any code.
Rapid deployments with out-of-the-box ITIL best practices.
OpenText™Service Management gives your team the tools to resolve requests, manage change, and efficiently govern assets.
The result is reduced complexity, a consistent user experience, and the ability to develop services for any business function.
can also be combined with IT Operations Aviator, to improve IT operations such as root cause analysis, event management, and predictive maintenance. Aviator is easy to configure and manage, no special administrative skills are required.
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers consultancy services and licensing with OpenText™Service Management. We have extensive experience developing portals for HR services, equipment, operations, finance, and more. Together with our partners, we support the digital transformation of various public and private organisations in the Nordics.
