OpenText™ SMAX is the best-practice solution to create more time in your day. The result for Service Management is reduced complexity, a consistent user experience, and the ability to develop services for any business function.
SMAX also offers a GenAI virtual assistant, IT Operations Aviator, to improve user experiences, increase IT efficiency, and reduce costs for first-tier support.
OpenText™ SMAX has evolved from its roots in Micro Focus and HP Service Manager – continuing this legacy to create an engaging and innovative user experience for interacting with IT and other service desks via mobile devices, chatbots, smart email, or through an intuitive to-use web-based self-service portal supported by an intent-based smart virtual agent.
Take the first step to modernise your Service Management.
As a certified OpenText™ ITOM partner, Swedwise provides specialist consulting services and licensing with the SMAX solution.
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Powered by embedded machine learning, and with the option for OpenText™ SMAX streamlines ticketing, and provides user-friendly self-service portals, performance analytics, SLA-tracking, and more.
SMAX contains several ITOM solutions in one platform such as identity management, license and access management, DevOps lifecycle, task automation, Discovery and UCMDB, machine learning and analytics, dashboard functionality and reporting.
Based on container technology, it can be deployed on-premise, in the cloud or SaaS, or moved from one to the other as business conditions change – with equally flexible licensing options.
“Swedwise provided the integration we needed and full governance. We increased our first contact resolution dramatically. Removing complexity from our operations also reduced our TCO.”
Public Sector Organisation
Run SMAX anyprem.
Customisable Workspaces.
Easy upgrades with a choice of licensing.
Enjoy rapid deployments.
Do more with your service desk without expensive add-ons.
One platform – many use cases.
Integrated AI gives users the answers they need to resolve common issues autonomously – even in multiple languages.
Configure workflows without writing any code.
Choose from a range of out-of-the-box processes.
Gain instant access to new features.
Equipped with context and knowledge, IT Operations Aviator is ready for service on OpenText™ SMAX. Aviator is built on a private large language model (LLM). Easy to configure and manage, no special administrative skills are required. Aviator seamlessly integrates with SMAX, works with your enterprise content, and offers built-in safeguards for unbiased, appropriate answers.
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers consultancy services and licensing with Service Management and the SMAX solution. We have extensive experience developing portals for HR services, equipment, operations, finance, and more. Together with our partners, we support the digital transformation of various public and private organisations in the Nordics.
Visit swedwise.com or contact us directly to learn how your organisation can benefit from smarter AI-driven Service Management.
