Easily automate internal and external personalised communication via a centralised CCM platform.
Customer Communications Management (CCM) helps create better interactions between your organisation and its customers, suppliers, and other business partners. You can engage them with personalised, relevant information, anywhere, anytime, and on a platform of their choice. CCM can support your Customer Experience (CX) work to improve customer loyalty, provide valuable insight into customer journeys, and lower costs by automating document processes.
Swedwise is a specialist in Customer Communications Management (CCM). We use CCM platforms which are according to Aspire, industry leaders. Our customers say they experience a better, more productive day at work with these solutions. Communication takes place faster and is more personalised for the recipient.
With a centralised CCM platform, you can optimise ultra-personalised communications’ design, management, and delivery. This can be applied to documents such as invoices, letters, customer correspondence, statements, policies, and contracts – regardless of the data source to any channel or digital formats.
Accelerate digital media creation, collaboration, production, storage, and distribution across your ecosystem of authorised employees, users, and partners.
Get to market up to 85% faster with powerful content management, customisation, and integration tools; increasing customer engagement, and enhancing customer experience.
Market-leading OpenText™ Exstream (Formerly StreamServe) simplifies the design and editing of all types of documents for Omnichannel communications. User permissions ensure compliance. OpenText™ Exstream (StreamServe) empowers non-technical business users to create, produce and distribute documents via one independent communications layer.
OpenText™ Exstream is AnyPrem and scaleable. Capture, create, manage, and output digital communications regardless of the data source to over 60 different formats. Business applications that typically use Exstream include, but are not limited to:
OpenText™Experience Aviator is now available within the Exstream authoring environment. It equips users with AI capabilities to create contextually relevant and personalised content, enhancing customer satisfaction and easing the burden for content developers. Leverage the strength of proprietary, generative AI and image-based AI to elevate the customer journey, improve performance, and always be on-brand. Everything from emails, pdfs, webpages, and e-invoicing, to bi-directional text messaging, or social media posts, can be deployed from a single platform. Read more here.
We are both certified OpenText™Silver and Support Partners. Swedwise provides licenses, upgrades, training, and support for a range of OpenText™Enterprise solutions. Contact us to find out more.
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.