Easily automate internal and external personalised communication via a centralised CCM platform.
Customer Communications Management (CCM) helps create better interactions between your organisation and its customers, suppliers, and other business partners. You can engage them with personalised, relevant information, anywhere, anytime, and on a platform of their choice. CCM can support your Customer Experience (CX) work to improve customer loyalty, provide valuable insight into your customer journeys, and lower costs by automating document processes.
With a centralised CCM platform, you can optimise the design, management, and delivery of ultra-personalised communications. This can be applied to documents such as invoices, letters, customer correspondence, statements, policies, and contracts – regardless of the data source to any channel or digital formats.
Accelerate the creation, collaboration, production, storage, and distribution of digital media across your ecosystem of authorised employees, users, and partners.
Get to market up to 85% faster with powerful content management, customisation, and integration tools; increasing customer engagement, and enhancing customer experience.
Market-leading OpenText™ Exstream (Formerly StreamServe) simplifies the design and editing of all types of documents for Omnichannel communications. User permissions ensure compliance. OpenText™ Exstream (StreamServe) empowers non-technical business users to create, produce and distribute documents via one independent communications layer.
OpenText™ Exstream is AnyPrem and scaleable. Capture, create, manage, and output digital communications regardless of the data source to over 60 different formats. Business applications that typically use Exstream include, but are not limited to:
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.
Get I.T. training and certification to help you and your company further develop skills in key information management and integration technologies.