Information Management for the Good
Swedwise believes organisations and their people should have more time to focus on what is of value to their businesses: More time for strategy, time for innovation or just more time to look after their customers. But for this happen, every organisation needs a stable foundation that can adapt to ever-growing information volumes and ever-increasing demands from customers and legislators.
So what are the best ways to package, distribute, and automate information? Every company is different. But all companies are increasingly faced with a bewildering amount of choices when it comes to Information Management solutions. Just how does an organisation automate its business processes without the expensive and resource-consuming development of native Enterprise Information Management capabilities?
Making time for today’s challenges
We take this challenge seriously. We have worked for over 10 years to offer customers the most capable technologies across the entire information lifecycle. Together with our trusted partners such as OpenText, MuleSoft, Kofax and Xware among others, we are able to offer solutions that are recognised as leaders by Gartner, IDC and Forrester.
Digital Process Automation – Capture and Digitise
Digital Process Automation automates and develops the links between existing processes in a company’s ERP; creating traceability as well as enabling automatic compliance. By digitising data capture for purchase orders, delivery notes, invoices etc, all incoming and outgoing documents are handled via a seamless digital end-to-end process. DPA eliminates monotonous, manual error-prone tasks – freeing up company resources and creating time for more valuable work. DPA Solutions are increasingly delivered in a low-code/no-code package, making them an ideal feature to add to any software solution.
Content Services – Store, Search, and Share
The faster a company can locate, send, and manage data, the more productive the company becomes. Good data management makes the lives of users much easier. Content Services Platforms (ECM) bridge the gap between legacy and new solutions, providing users with access to applications and information on different desktops and legacy systems. This not only reduces the licensing burden on organisations but also ensures users such as customer-facing staff are able to find the information they need and provide more helpful interactions with end-customers.
Customer Communications – Design, Personalise, and Deliver
Customers want what they want, where they want it, and when they want it. With so many choices, customer experience is the differentiator. Exceptional experience brings loyalty and advocacy. Dynamic documents that facilitate Omnichannel customer journeys and frictionless experiences can create this loyalty. Moreover, by linking your Customer Communications Management to the organisation’s data systems of record, you empower your customer-facing workers to engage customers with a higher level of service. Whether it’s an invoice or a customer service interaction, when workers can easily find the information they need – it not only removes the burden associated with ad hoc tasks it gives customers a more personalised experience. The data from these interactions then helps to build a 360 view of the customer; ensuring high-value communications are delivered consistently throughout the entire customer journey.
Digital Asset Management – Reuse, Repurpose and Reshare
Today, we use more and more images, sound and videos in the presentation of the company’s products. It can be in a webshop or through other formats – internally and through partners. PIM systems are not always sufficient to maintain, edit, and share these increasing volumes and new types of rich media formats. Digital Asset Management supports PIM systems by allowing the easy creation, reuse, and updating of all types of media files. Since all media is centrally stored, security, compliance, and information governance are improved. DAM simplifies the user’s workflow and ensures that the media file and format is sent to customers and partners automatically.
Create time for what you value most about your business. We provide you with the skills and tools to realise your goals with problem-solving business consultants and engineers. In a dialogue with Swedwise, you get suggestions for solutions designed according to your specific goals using documented industry-leading tools. And we are always available for a chat about your challenges, share experiences, and get an insight into how better information management can make time for the good. Contact firstname.lastname@example.org or call +46 70 279 99 71