forrester-wave-opentext-ccm

OpenText named Leader in Customer Communications Management

juni 23, 2016 / ,

The report, ”The Forrester Wave™: Customer Communications Management, Q2 2016,” finds that by managing all communications in a single suite, ”OpenText brings the enterprise communication hub to the forefront.” 

Naturally, as OpenText Select Partners, Swedwise are excited by the news. Forrester’s report assesses the state of the customer communications market and how vendors stack up against each other. The report states that the customer communications management product landscape includes enterprise-level, full-corporate solutions that can potentially support the unique requirements of all three CCM segments: interactive, on-demand, and structured output. According to the report, ”This is the strongest arsenal of WCM, DAM, and CCM in the market. Strong enterprise partnerships, particularly with Oracle and SAP, continue. OpenText has an evolving set of preconfigured solutions for contracts, human resource (HR) onboarding, wealth management, technical documentation, and campaign fulfilment.

You can read the full Press Release here.