Get Exstream with your Output
Do you ever feel like customer behavior and preferences change as fast as a thrash metal band? You are not alone. Organisations must keep up with an ever-increasing variety of applications, formats, and delivery channels. These range from social media posts, SMS notifications for deliveries, printing labels for packaging, emails, invoicing, contracts, online marketing campaigns, and more.
While a basic document management solution may suffice for some business documents, using separate platforms for all these different communications becomes inefficient and costly.
Take your Output to the Exstream
A centralized communications platform like OpenText™ Exstream is therefore crucial for organizations that generate a wide range of critical documents and content daily.
Think of Exstream like an ‘all-in-one’ powerful amplifier. It can take various types of input, it’s easy to use and control, and goes up to 11 with output – exactly when you need it.
OpenText™ Exstream allows everything from labels, emails, pdf, print, print-shop, and invoicing, to bi-directional text messaging, or social media posts, to be deployed from a single platform.
How can you get the most value from OpenText™ Exstream?
OpenText™ Exstream offers a complete centralised solution for Customer Communications Management (CCM), Output Management, and foundational Customer Experience Management (CX). The Exstream platform simplifies document processes, streamlines personalised customer engagement, and enhances customer experience.
Exstream gives customers the flexibility to receive communications in the format that works best for them. This can help increase customer engagement, loyalty, and satisfaction.
Exstream Benefits
Automate and simplify document composition, and distribution
Centralise management of output and templates for business apps
Leverage omnichannel communications
Empower users for better control over communications
Enhance Customer Experience
Scale with on-prem and cloud-based deployment options
Exstream Functionality
Next-gen Self-Service content authoring and editing tools for non-tech users
Easy-access document repository with advanced search capabilities
Built-in integrations with enterprise platforms like ERP and CRM
Customer engagement analytics
CX ready
Does your business use multiple data sources in a dynamic way for bi-directional, omnichannel communications? Exstream gives customers the flexibility to receive communications in the format that works best for them. This can help increase customer engagement, loyalty, and satisfaction. This makes Exstream an invaluable cornerstone in your company’s CX work.
Read the rockin’ guide to OpenText™ Exstream.
Get Exstream with Swedwise
Swedwise helps many different types of organisations get the most out of Exstream. Our team of experts provides end-to-end project development, version upgrades, consulting services, training, and support. Contact David Hedström +46 730 82 31 80. We’ll start off by identifying your challenges and goals so that you are on your way to getting the right solution for your needs.
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