Hey Service Manager! Do You Need More Time?
OpenText™ SMAX is the best-practice solution to create more time in your day. The result for Service Management is reduced complexity, a consistent user experience, and the ability to develop services for any business function.
AI-Enabled Service Management
SMAX also offers a GenAI virtual assistant, IT Operations Aviator, to improve user experiences, increase IT efficiency, and reduce costs for first-tier support.
Why SMAX?
30+ Years Experience in Service Management
SMAX builds on the achievements of HP Service Manager and Micro Focus Service Management
OpenText™ SMAX has evolved from its roots in Micro Focus and HP Service Manager – continuing this legacy to create an engaging and innovative user experience for interacting with IT and other service desks via mobile devices, chatbots, smart email, or through an intuitive to-use web-based self-service portal supported by an intent-based smart virtual agent.
Get Your Personalised SMAX Demo
Modernise Your Service Management
Take the first step towards modernising your Service Management. Sign up for a demonstration of SMAX with a Swedwise Solutions Expert.
As a certified OpenText™ ITOM partner, Swedwise provides specialist consulting services and licensing with the SMAX solution.
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Smarter IT Operations and Service Management for Everyone
SMAX Standardises Service Delivery Across Your Business
Powered by embedded machine learning, and with the option for OpenText™ SMAX streamlines ticketing, and provides user-friendly self-service portals, performance analytics, SLA-tracking, and more.
SMAX empowers your Service Team with everything they need in one platform including Identity Management, License and Access Management, DevOps Lifecycle, Task Automation, Discovery and UCMDB, Analytics and Reporting.
Based on container technology, it can be deployed on-premise, in the cloud or SaaS, or moved from one to the other as business conditions change – with equally flexible licensing options.
In-Depth Service Management and SMAX Expertise
“Swedwise provided the integration we needed and full governance. We increased our first contact resolution dramatically. Removing complexity from our operations also reduced our TCO.”
Public Sector Organisation
Streamline IT Operations and Accelerate Response Times
Low TCO
Run SMAX anyprem.
Customisable Workspaces.
Easy upgrades with a choice of licensing.
Enjoy rapid deployments.
Low Total Cost of Ownership.
Service Desk Freedom
Do more with your service desk without expensive add-ons.
One platform – many use cases.
Integrated AI gives users the answers they need to resolve common issues autonomously – even in multiple languages.
Deep discovery and CMDB for your hardware and software.
Codeless Configurations
Configure workflows without writing any code.
Choose from a range of out-of-the-box processes.
Gain instant access to new features.
Automate Service Management with One Solution
Augment SMAX with IT Operations Aviator
Cut ITOps costs with GenAI
A private, secure generative AI service from OpenText
SMAX can also be combined with IT Operations Aviator, to improve IT operations (root cause analysis, event management, predictive maintenance). Aviator is easy to configure and manage, no special administrative skills are required. Aviator seamlessly integrates with SMAX, works with your enterprise content, and offers built-in safeguards for unbiased, appropriate answers.
Specialists Make a Difference
Learn more
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers consultancy services and licensing with Service Management and the SMAX solution. We have extensive experience developing portals for HR services, equipment, operations, finance, and more. Together with our partners, we support the digital transformation of various public and private organisations in the Nordics.
