Based on embedded machine learning and analytics, OpenText™ SMAX for Enterprise Service Management delivers a smarter approach to Enterprise Service Management.
With SMAX for Enterprise Service Management, you can Extend service management into non-IT functions. This is achieved by taking proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes. The result is reduced complexity, consistent user experiences for everyone, and the ability to create services for any business function.
Benefit from Swedwise’s long experience in automating Service Management:
IT operations management functional areas
With OpenText™ SMAX, opening requests is easy. Users can submit error-message screenshots, or chat with virtual agents from their desks or mobile devices.
Incorporate AI-driven global search in natural language queries across diverse data sources, fostering efficient problem-solving for users and agents.
Free agents from repetitive tasks, improve support scalability and cut costs.
Supports data-driven decisions and reduces service disruption
100+ out-of-the-box configurable IT service management performance and productivity reports for dashboards.
Enhance responsiveness for issue resolution with automatic ticket categorization, routing, and agent-to-agent chat.
Automate processes, workflows, and tasks using best practices based on ITIL.
Run on-premises or in private or public clouds such as AWS, Microsoft Azure, Google Cloud, and SaaS. You can also choose the named, concurrent, or unit-based licensing option that works best for you.
As a certified gold partner of Micro Focus (now OpenText), Swedwise offers specialist consultancy services and licensing with the SMAX solution. We have extensive experience in developing portals for services such as HR, equipment, operations, finance, and more.
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.