Service Management Automation X (SMAX)

Based on embedded machine learning and analytics, OpenText™ SMAX delivers a smarter approach to Enterprise Service Management. 

SMAX for Enterprise Service Management

SMAX is a best-practice solution for ITSM, ITOM, ITAM and Enterprise Service Management – in one solution. Powered by embedded machine learning, the platform streamlines ticketing, and provides user-friendly self-service portals, performance analytics, SLA-tracking, and more.

Learn how SMAX can help your enterprise improve satisfaction and decrease costs, service outages, ticket volumes, and more.

What is SMAX?

With SMAX for Enterprise Service Management, you can Extend service management into non-IT functions. This is achieved by taking proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes. The result is reduced complexity, consistent user experiences for everyone, and the ability to create services for any business function.

SMAX with Swedwise

Benefit from Swedwise’s long experience in automating Service Management:

Simplify Your IT Transformation​ with SMAX

IT operations management functional areas​

Create Smarter User Experiences

Role-based Self-Service and Request Fulfillment

With OpenText™ SMAX, opening requests is easy. Users can submit error-message screenshots, or chat with virtual agents from their desks or mobile devices.

Incorporate AI-driven global search in natural language queries across diverse data sources, fostering efficient problem-solving for users and agents.

Virtual Agent

Free agents from repetitive tasks, improve support scalability, and cut costs.

Increase Productivity

Intelligent Analytics

Supports data-driven decisions and reduces service disruption

Reporting and Dashboards

100+ out-of-the-box configurable IT service management performance and productivity reports for dashboards.

Incident and Problem Management

Enhance responsiveness for issue resolution with automatic ticket categorization, routing, and agent-to-agent chat.

Simplify Enterprise Service Management

Automated Workflow Management

Automate processes, workflows, and tasks using best practices based on ITIL.


Run on-premises or in private or public clouds such as AWS, Microsoft Azure, Google Cloud, and SaaS. You can also choose the named, concurrent, or unit-based licensing option that works best for you.

Self-Service That’s Really Self-Service

OpenText™ IT Operations Aviator enables Help Desk Agents to quickly identify issues, lets them know the next steps, and relocates time to more complex inquiries.
ITSM OpenText Aviator Demo

Find out more about OpenText™ SMAX and Operations Aviator


SMAX ITSM key capabilities

SMAX Brochure

SMAX Data Sheet

IT Operations Aviator Solution Overview

ESM Specialists Make a Difference

As a certified OpenText™ ITOM Specialist Partner, Swedwise offers specialist consultancy services and licensing with the SMAX solution. We have extensive experience in developing portals for services such as HR, equipment, operations, finance, and more.

Swedwise is an OpenText Reseller and Support Partner

Our services

Licences and consultants

Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.

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Get I.T. training and certification to help you and your company further develop skills in key information management and integration technologies.

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Reduce risk with dedicated support services. We help take care of system operations within many business verticals. Save time and focus on your core business.

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