Using OpenText™ Service Automation X (SMAX), you can streamline and automate HR support and service workflows for all HR-related cases, articles, and tasks. Make complex activities, such as onboarding, transitions and offboarding simpler and faster; better for employees and better for HR.
OpenText™ SMAX is the best-practice solution to achieve this – applying Service Management practices to non-IT functions. The result is reduced complexity, consistent employee experiences, and the ability to create services for any business function.
OpenText™ SMAX has evolved from its roots in Micro Focus and HP Service Manager – continuing this legacy to create an engaging and innovative user experience for interacting with IT and other service desks via mobile devices, chatbots, smart email, or through an intuitive to-use web-based self-service portal supported by an intent-based smart virtual agent.
Download the brief to learn:
OpenText™ SMAX is a best-practice solution for Service Management. Powered by embedded machine learning, the platform streamlines ticketing, and provides user-friendly self-service portals, performance analytics, SLA-tracking, and more.
Based on container technology, it can be deployed on-premise, in the cloud or SaaS, or moved from one to the other as business conditions change – with equally flexible licensing options.
“SMAX provided the integration we needed and full governance. We increased our first contact resolution dramatically. Moving from several ITSM solutions to just SMAX also reduced our TCO.”
Public Sector Organisation.
Employees can easily submit their HR requests. Automatic routing to the right HR support agent. Employees can check on their request status via a self-service portal.
Employees can access a dedicated base of HR-related articles and answers to frequently asked questions.
Out-of-the-box automated workflows for onboarding, offboarding, and many other standard HR services, such as benefits, leave and absence, payroll, privacy, security, and travel.
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers consultancy services and licensing with the SMAX solution. We have extensive experience developing portals for services for HR, equipment, operations, finance, and more. Together with our partners, we support the digital transformation of various public and private organisations in the Nordics. Visit swedwise.com to find out more.
