Based on embedded machine learning and analytics, OpenText™ SMAX delivers a smarter approach to Enterprise Service Management.
With SMAX for Enterprise Service Management, you can Extend service management into non-IT functions. This is achieved by taking proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes. The result is reduced complexity, consistent user experiences for everyone, and the ability to create services for any business function.
Benefit from Swedwise’s long experience in automating Service Management:
IT operations management functional areas
With OpenText™ SMAX, opening requests is easy. Users can submit error-message screenshots, or chat with virtual agents from their desks or mobile devices.
Incorporate AI-driven global search in natural language queries across diverse data sources, fostering efficient problem-solving for users and agents.
Free agents from repetitive tasks, improve support scalability, and cut costs.
Supports data-driven decisions and reduces service disruption
100+ out-of-the-box configurable IT service management performance and productivity reports for dashboards.
Enhance responsiveness for issue resolution with automatic ticket categorization, routing, and agent-to-agent chat.
Automate processes, workflows, and tasks using best practices based on ITIL.
Run on-premises or in private or public clouds such as AWS, Microsoft Azure, Google Cloud, and SaaS. You can also choose the named, concurrent, or unit-based licensing option that works best for you.
SMAX helps your organisation achieve its environmental commitments. It enables the collection of spending, consumption, and carbon footprint data for cloud (AWS and Azure) and off-cloud IT assets, and delivers a report in a unified view.
OpenText™ IT Operations (ITOM) Aviator for Service Management Automation X (SMAX) is an embedded AI virtual agent solution that enhances user experience (UX) and reduces support costs.
OpenText™ IT Operations Aviator helps service desk agents deliver contextually relevant responses, transforming Tier 1 and live agent support into a more productive and efficient system. It offers rapid resolution times and empowers users to solve common issues autonomously with its intelligent AI chatbot, slashing support costs and reallocating valuable resources to more strategic projects.
AI chatbots accelerate self-service resolution times across departments from IT to HR.
Significantly cut down ticket backlogs. Deploy AI chatbots for immediate Tier 1 support, freeing up your IT resources for more complex inquiries.
Redirect your budget or reallocate your team to focus on strategic, high-value tasks, enhancing overall operational effectiveness.
In this preview demo, you’ll see how a generative AI assistant—OpenText IT Operations Aviator—quickly and easily solves employee service needs across different enterprise functions.
By using Aviator’s private generative AI service, you maintain full authority over your proprietary data. Protected by encryption and data access controls, data remains secure within your environment and is not shared externally.
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers specialist consultancy services and licensing with the SMAX solution. We have extensive experience in developing portals for services such as HR, equipment, operations, finance, and more.
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.