Enterprise Service Management

Support digitalisation by enabling the automation of internal and external workflows.

What is Enterprise Service Management?

Enterprise Service Management or ESM, supports an organisation’s digitalisation efforts by guaranteeing access to internal and external services and processes. This includes everything from equipment, management systems, routines, rules, audits, and control of digital processes. In short, ESM takes IT Service Management principles (ITSM) and applies them to non-IT business functions – taking your IT Operations (ITOM) to the next level.

Swedwise has in-depth knowledge of establishing ITSM and ESM solutions within various types of organisations based on ITIL’s processes.

ESM: An Integrated, Role-Based, and Automated Workplace

By orchestrating the execution of both manual and automated tasks, Enterprise Service Management helps organisations overcome bottlenecks in service delivery, while staff can get access to the necessary resources quickly and controlled and secure way. In other words, Enterprise Service Management enables companies to improve the quality of their service and regulatory compliance and security while reducing IT costs.

Orchestrate internal and external workflows effectively with Enterprise Service Management.

ESM and Employee Experience (EX)

In today’s digital world, your employees expect quick access to a company’s services through a common service catalog, to automatically fulfil their requests. Enterprise Service Management enables this by allowing separate business functions and departments to work together more efficiently, satisfying users and the business.

ESM brings ITSM into other business functions.

Digitised service delivery gives your organisation access to:

Optimize Your ESM Processes with SMAX

As a certified OpenText™ partner, we offer specialist consulting services and licensing with the SMAX solution.

What is SMAX?

OpenText™ SMAX, an industry-leading IT Operations (ITOM) solution for ITSM and ESM. SMAX allows service desk teams to streamline ticketing and resolve issues faster and more easily. Powered by embedded analytics and machine learning, SMAX provides easy-to-use self-service portals, actionable insights from data-driven analytics, and SLA-tracking.

Learn how SMAX can help your enterprise improve satisfaction and decrease costs, service outages, ticket volumes, and more.

Advanced Service Management Made Simple

Modern Employee Experiences

Role-based self-service portal.

Modern IT Services

Out-of-the-box processes that replace complex, over-customized deployments.

Codeless Configuration

Including incident, problem, change, request, release, service catalogue, service level, and knowledge management – based on ITIL best practices.

AI and Automation

AI-driven automation to eliminate error-prone manual tasks for high-speed service fulfilment and issue resolution.

OpenText AI Aviator for IT operations and SMAX

Click here to read more about SMAX, Aviator, and our ESM consulting services

ESM Specialists Make a Difference

We offer in-depth knowledge of ITSM solutions based on ITIL’s processesas well as order portals for services such as HR, equipment, operations, and finance. Our deep experience with modern ITSM tools supports the digitalisation of various organisations throughout the Nordics.

Swedwise is an OpenText Reseller and Support Partner

Our services

Licences and consultants

Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.

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Get I.T. training and certification to help you and your company further develop skills in key information management and integration technologies.

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Reduce risk with dedicated support services. We help take care of system operations within many business verticals. Save time and focus on your core business.

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Ready to take the next step?