Enterprise Service Management

Orchestrate digitalised service delivery with ESM

Enterprise Service Management or ESM, supports an organisation during its digital journey by guaranteeing access to internal and external services and processes. Everything from equipment, management systems, routines, rules, audits, and control of digital processes.

ESM: An integrated, role-based, and automated workplace

By orchestrating the execution of both manual and automated tasks, Enterprise Service Management helps organisations overcome bottlenecks in service delivery, while staff can get access to the necessary resources quickly and controlled and secure way. In other words, Enterprise Service Management enables companies to improve the quality of their service and regulatory compliance and security while reducing IT costs.

ESM and Employee Experiences (EX)

According to Forrester, CIOs see an increased need for collaboration within and outside the organisation. Promoting collaboration by making it easier to find relevant information will, of course, affect the end customer and the experiences they get from a brand.

Digitised service delivery gives your organisation access to:

• A single ordering portal for services. An interface where users can call up services from all different parts of the organisation.
• A simple overview of services that is fully customisable based on user permissions.
• Secure delivery, which is orchestrated by the platform with easy-to-set-up automation.
• Effective support for users that can be automated and streamlined.
• Governance built-in of who consumes which service and under what conditions, makes it easier and faster to carry out updates to services.

Further optimize your ESM processes with SMAX

As a certified gold partner of Micro Focus (now OpenText™) we offer specialist consulting services and licensing with the SMAX solution.

What is SMAX?

OpenText™ SMAX, an industry-leading ITSM and ESM solution. SMAX allows service desk teams to streamline ticketing and resolve issues faster and more easily. Powered by embedded analytics and machine learning, SMAX provides easy-to-use self-service portals, actionable insights from data-driven analytics, and SLA-tracking.

Advanced Service Management made simple

Modern Employee Experiences

Role-based self-service portal

Modern IT services

Out-of-the-box processes that replace complex, over-customized deployments

Codeless Configuration

Including incident, problem, change, request, release, service catalog, service-level, and knowledge management— based on ITIL best practices.

AI and Automation

AI-driven automation to eliminate error-prone manual tasks for high-speed service fulfillment and issue resolution.

Click here to read more about SMAX capabilities, and our consulting services

ESM specialists make a difference

We offer in-depth knowledge of ITSM solutions based on ITIL’s processes, as well as order portals for services such as HR, equipment, operations, and finance. We also have experience with modern ITSM tools from suppliers including Broadcom CA, and OpenText™  (Micro Focus).