Support digitalisation by enabling the automation of internal and external workflows.
Enterprise Service Management or ESM, supports an organisation during its digital journey by guaranteeing access to internal and external services and processes. Everything from equipment, management systems, routines, rules, audits, and control of digital processes.
By orchestrating the execution of both manual and automated tasks, Enterprise Service Management helps organisations overcome bottlenecks in service delivery, while staff can get access to the necessary resources quickly and controlled and secure way. In other words, Enterprise Service Management enables companies to improve the quality of their service and regulatory compliance and security while reducing IT costs.
According to Forrester, CIOs see an increased need for collaboration within and outside the organisation. Promoting collaboration by making it easier to find relevant information will, of course, affect the end customer and the experiences they get from a brand.
As a certified gold partner of Micro Focus (now OpenText™) we offer specialist consulting services and licensing with the SMAX solution.
OpenText™ SMAX, an industry-leading ITSM and ESM solution. SMAX allows service desk teams to streamline ticketing and resolve issues faster and more easily. Powered by embedded analytics and machine learning, SMAX provides easy-to-use self-service portals, actionable insights from data-driven analytics, and SLA-tracking.
Role-based self-service portal
Out-of-the-box processes that replace complex, over-customized deployments
Including incident, problem, change, request, release, service catalog, service-level, and knowledge management— based on ITIL best practices.
AI-driven automation to eliminate error-prone manual tasks for high-speed service fulfillment and issue resolution.
We offer in-depth knowledge of ITSM solutions based on ITIL’s processes, as well as order portals for services such as HR, equipment, operations, and finance. We also have experience with modern ITSM tools from suppliers including Broadcom CA, and OpenText™ (Micro Focus).
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.