Enterprise Service Management

Support digitalisation by enabling the automation of internal and external workflows.

What is Enterprise Service Management?

Enterprise Service Management (ESM), supports an organisation’s digitalisation efforts by guaranteeing access to internal and external services and processes. This includes everything from equipment, management systems, routines, rules, audits, and control of digital processes. In short, ESM takes IT Service Management principles (ITSM) and applies them to non-IT business functions – taking your IT Operations (ITOM) to the next level.

Integrated. Role-Based. Automated.

Enterprise Service Management streamlines the execution of manual and automated tasks, helping organizations eliminate bottlenecks in service delivery. This approach ensures that staff can quickly access the necessary resources in a controlled and secure manner. In essence, Enterprise Service Management empowers companies to enhance service quality, regulatory compliance, and security, all while reducing IT costs.

Improve Employee Engagement and Satisfaction

In today’s digital world, employees expect swift access to company services through a service catalog that can automatically fulfil their requests. Enterprise Service Management makes this possible by enabling separate business functions and departments to collaborate more efficiently, benefiting users and the organisation.

Swedwise ESM licenses and consulting.

Digitised service delivery gives your organisation access to:

Optimised Service Management with SMAX

Swedwise offers specialist consulting services and licensing alternatives for OpenText™SMAX. This powerful solution allows service desk teams to streamline ticketing and resolve issues faster and more easily. SMAX provides easy-to-use self-service portals, actionable insights from data-driven analytics, SLA-tracking and more.

Learn how SMAX can help your enterprise improve satisfaction and decrease costs, service outages, ticket volumes, and more.

Service Management Made Easy

Modern Employee Experiences

Role-based self-service portal.

Modern IT Services

Out-of-the-box processes that replace complex, over-customized deployments.

Codeless Configuration

Including incident, problem, change, request, release, service catalogue, service level, and knowledge management – based on ITIL best practices.

AI and Automation

AI-driven automation to eliminate error-prone manual tasks for high-speed service fulfilment and issue resolution.

OpenText Operations Aviator

Read More About SMAX and Operations Aviator

ESM Specialists Make a Difference

We offer in-depth knowledge of ITSM solutions based on ITIL’s processes and order portals for services such as HR, equipment, operations, and finance. Our deep experience with modern ITSM tools supports the digitalisation of various organisations throughout the Nordics.

OpenText IT Operations Management Silver Partner

Our services

Licences and consultants

Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.

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Education

Get I.T. training and certification to help you and your company further develop skills in key information management and integration technologies.

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Support

Reduce risk with dedicated support services. We help take care of system operations within many business verticals. Save time and focus on your core business.

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Ready to take the next step?