Support digitalisation by enabling the automation of internal and external workflows.
Enterprise Service Management or ESM, supports an organisation’s digitalisation efforts by guaranteeing access to internal and external services and processes. This includes everything from equipment, management systems, routines, rules, audits, and control of digital processes. In short, ESM takes IT Service Management principles (ITSM) and applies them to non-IT business functions.
By orchestrating the execution of both manual and automated tasks, Enterprise Service Management helps organisations overcome bottlenecks in service delivery, while staff can get access to the necessary resources quickly and controlled and secure way. In other words, Enterprise Service Management enables companies to improve the quality of their service and regulatory compliance and security while reducing IT costs.
In today’s digital world, your employees expect quick access to a company’s services through a common service catalog, in order to automatically fulfill their request. Enterprise Service Management enables this by allowing separate business functions and departments to work together more efficiently, satisfying both users and the business.
As a certified gold partner of Micro Focus (now OpenText™) we offer specialist consulting services and licensing with the SMAX solution.
OpenText™ SMAX, an industry-leading ITSM and ESM solution. SMAX allows service desk teams to streamline ticketing and resolve issues faster and more easily. Powered by embedded analytics and machine learning, SMAX provides easy-to-use self-service portals, actionable insights from data-driven analytics, and SLA-tracking.
Role-based self-service portal.
Out-of-the-box processes that replace complex, over-customized deployments.
Including incident, problem, change, request, release, service catalog, service-level, and knowledge management— based on ITIL best practices.
AI-driven automation to eliminate error-prone manual tasks for high-speed service fulfillment and issue resolution.
We offer in-depth knowledge of ITSM solutions based on ITIL’s processes, as well as order portals for services such as HR, equipment, operations, and finance. We also have experience with modern ITSM tools from suppliers including Broadcom CA, and OpenText™ (Micro Focus).
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.
Get I.T. training and certification to help you and your company further develop skills in key information management and integration technologies.