Easily find, and reuse relevant information and documents with fast, cost-effective, and contextual information management.
Today’s organizations manage ever-increasing amounts of information. This means every business process requires more digital input and output. It can result in documents being duplicated and stored in multiple systems, making it difficult for users to find and access the correct information quickly. Moreover, some valuable documents end up left unused in “document graveyards”, while other no-longer compliant documents take up space in multiple repositories creating data zombies.
But what if you could simplify the access to documents? Ensure security and compliance with AI? And instead of wasting time searching for documents in multiple systems, you could bridge information silos with a single default access point? The solution is simpler than expected: Content Services.
You may have heard Content Services Platforms (CSPs) used synonymously with Enterprise Content Management (ECM). However, the key difference is that ECM focuses on the capture, storage, and management of content, while Content Services take a service-driven approach.
A Content Services Platform acts as your default access point for structured and unstructured data found in all types of systems within your organisation. Rather than storing all a company’s information within one platform, the CSP integrates apps and services to access, work with, and manage information wherever it resides. This simplifies how content and documents are accessed and shared by allowing users to work within familiar systems. These can be for example key business systems such as Customer Communications, Enterprise Resource Planning, or even simple archives.
Collaborate with integrated workspaces and a single-view portal that reduces the need to “jump” between different applications. This can shorten lead times in Case Management and improve time to respond for departments such as Customer Services.
Governance and access controls for enhanced analytics, searchability, and sharing across departments and with external partners.
Apply AI so non-compliant data can be automatically eliminated from repositories. AI can also ensure that employees’ sharing of documents in applications like MS Teams follows compliance.
Reduce manual workload by handling metadata, storage, classification, and lifecycle decisions autonomously.
Swedwise combine leading Content Service platforms with a flexible implementation strategy, which includes extensive System Integration experience. Standardised integrations for Microsoft Office 365® and MS Teams, SAP®, Salesforce®, and Google, means you can easily control, organise and make information accessible internally and externally.
Swedwise brings together the market-leading OpenText™ Extended ECM (also known as Content Suite), with our expertise to deliver fast and contextual information management. By using this centralised platform, our approach effectively addresses common information management issues encountered in daily operations.
With its standard integration with Microsoft™ Office 365, Content Suite simplifies the control, organisation, and secure sharing of information both internally and externally. This opens up exciting new possibilities for collaboration. Additionally, the platform ensures automated regulatory compliance and the secure storage of data, enhancing existing processes and significantly increasing business value.
What happens if your organisation is seeking increased agility, but moving from a traditional Enterprise Content Management System all at once is just unrealistic? OpenText™ Core provides an agile, scalable turnkey hybrid approach for mid-market-to-enterprise and secure cloud-based platform. Contact us for more information.
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