Accelerate resolution times, improve service quality, and allow IT teams to focus on more complex challenges.
Enterprise Service Management (ESM) is key to delivering smooth services throughout an organisation. Yet rising demands and repetitive tasks drain time and resources.
This is where AI for IT Operations makes a difference. AI for service management enhances IT operations by allowing IT teams to focus on more complex challenges.
OpenText™ IT Operations (ITOM) Aviator for Service Management Automation X (SMAX) is an embedded AI virtual agent solution that helps Tier 1 and live agent support deliver contextually relevant responses. With its intelligent AI chatbot, OpenText™ IT Operations Aviator slashes support costs and reallocates valuable resources to more strategic projects.
OpenText™ IT Operations Aviator uses Retrieval Augmented Generation (RAG) to index and retrieve data from a custom, private store. Instead of generating content from scratch, it selects and refines existing knowledge. When users ask a question, Aviator finds relevant information through semantic matching. Access control ensures users see only what they’re authorized to view.
24/7 Subject Matter Expert: AI chatbots accelerate self-service resolution times across departments from IT to HR.
Transform IT Support Efficiency: Significantly cut down ticket backlogs. Deploy AI chatbots for immediate Tier 1 support, freeing up your IT resources for more complex inquiries.
Cut Support Costs: Redirect your budget or reallocate your team to focus on strategic, high-value tasks, enhancing overall operational effectiveness.
Keep Your Data Private: Using Aviator’s private generative AI service, you maintain full authority over your proprietary data. Protected by encryption and data access controls, data remains secure within your environment and is not shared externally.
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers specialist consultancy services and licensing with OpenText™ IT Operations solutions. We have extensive experience developing portals for HR, equipment, operations, finance, and more services.
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.