Flexlink
FlexLink is a global leader in providing advanced production logistics solutions; specialising in the manufacturing of flexible, modular conveyors as well as industrial automation and assembly equipment. It consists of over +1000 employees in 26 operating units and has a complex worldwide manufacturing and supply chain in 60+ countries. As an agile organisation, where knowledge generation and sharing are critical, Flexlink’s commitment to project fulfilment with its customers is paramount.
Flexlink therefore requires efficient and secure handling of large amounts of technical and operational data, and the need to reduce manual handling and administration in all projects. This requires a sophisticated enterprise content management (ECM) system that can streamline processes and ensure compliance across global operations.
Challenge
Flexlink had been evaluating the need for the OpenText™ xECM-based Regulated Archive, provided by Swedwise, to handle legacy documents from its Infor M3 ERP system. The introduction of new compliance and data governance standards, combined with an increasing demand for a secure and future-proofed content services platform made xECM the obvious choice.
However, in 2022, Flexlink’s requirements changed unexpectedly. A critical server failure, along with the realisation that a predefined backup schedule had failed created an urgent need for an emergency migration. They needed a system that could manage documentation as effectively as the proposed xECM solution but could be managed externally – allowing the organisation to focus on resolving their internal server issues.
Solution
The chosen solution was OpenText’s market-leading SaaS application, Core Content. This managed, comprehensive solution offered immediate content services, was easy to implement, and featured a clear, integrated functional roadmap for expansion, thereby enhancing business value.
Swedwise proposed a strategy that shifted focus from a regular document archiving solution to an approach aimed at extending the value beyond simple legacy archiving even after the server issues were experienced. Due to its cloud-based nature, OpenText™ Core eliminates server management burdens and enables rapid deployment. Moreover, it can support large-scale migrations and includes robust compliance features tailored to enterprise needs.
What is OpenText Core?
OpenText™ Core is a SaaS-based cloud content management system that can be rapidly deployed:
Seamless Integration: Compatibility with major business applications such as SAP® S/4HANA, Salesforce®, Microsoft® 365, and Google Workspace, enabling continued utilisation of existing investments.
Enhanced Productivity: Facilitated department collaboration, accelerating business processes and improving governance.
Compliance and Security: Ensured secure and compliant content management, meeting stringent data protection standards essential for global operations.
How did Swedwise help Flexlink utilise Core?
Key implementation steps included:
Migration Strategy: Creating an organised document taxonomy in OpenText™ Core, integrating with Azure AD, and configuring Core for federated compliances with custom retention policies.
Custom Development: A proprietary migration tool developed by Swedwise to ensure metadata was mapped correctly into the appropriate categories in Core Content.
System Integration and User Adoption: Ensuring the new system is integrated smoothly with existing workflows and user interfaces to promote widespread adoption.
Result
The implementation of OpenText™ Core has provided a fast, reliable, and functional solution to an urgent problem while enhancing Flexlink’s content management across the organisation. By streamlining data retrieval with an organised, centralised, and searchable repository, the company can maintain compliance with evolving data governance standards through custom retention policies tailored to their needs.
Additionally, the scalable nature of OpenText™ Core offers the flexibility to accommodate future growth and integrate with other enterprise content management systems and processes, all without the burden of maintenance, management, or administration. This not only addresses Flexlink’s immediate technical challenges but also sets a robust foundation for ongoing digital transformation and competitive advantage in the industry.