Streamline your IT Operations with OpenText™ SMAX and Core

Streamline IT Operations with unified data access, security, and governance.

If you work with ITSM or Enterprise Service Management (ESM), you are probably always looking for ways to boost Operational Excellence (OX). You might look at how to minimize time-to-repair (TTR), how to improve first-call resolution (FCR), or how to decrease ticket volumes. But you might overlook a significant aspect: Content Governance.

Integrating Service Management with a Content Services solution improves Operational Excellence by making it easier for employees to access what they need quickly and tame information sprawl.

SMAX automates key ITSM (ESM) processes that include incident, problem, change, and service request management.
Support agent views a contract that is stored in and controlled by Core.
Support manager can perform actions on the Core document from the SMAX UI.

Ready to take the next step?