Support digitalisation by enabling the automation of internal and external workflows.
Enterprise Service Management (ESM), supports an organisation’s digitalisation efforts by guaranteeing access to internal and external services and processes. This includes everything from equipment, management systems, routines, rules, audits, and control of digital processes. In short, ESM takes IT Service Management principles (ITSM) and applies them to non-IT business functions – taking your IT Operations (ITOM) to the next level.
Enterprise Service Management streamlines the execution of manual and automated tasks, helping organizations eliminate bottlenecks in service delivery. This approach ensures that staff can quickly access the necessary resources in a controlled and secure manner. In essence, Enterprise Service Management empowers companies to enhance service quality, regulatory compliance, and security, all while reducing IT costs.
In today’s digital world, employees expect swift access to company services through a service catalog that can automatically fulfil their requests. Enterprise Service Management makes this possible by enabling separate business functions and departments to collaborate more efficiently, benefiting users and the organisation.
Use a unified self-service portal where users can easily request and customize services based on their role. This ensures that every employee receives the right information and functionalities at the right time. Automating and simplifying processes reduces administrative burdens and enables fast and secure service delivery.
Leverage preconfigured IT services to replace complex implementations and reduce organisational complexity. Through a platform where services can be seamlessly orchestrated and automated, you ensure efficient support and faster service delivery, allowing you to focus on your core business.
Make configuration changes without coding through an intuitive interface. Quickly adapt and configure the system to meet your needs—without requiring technical expertise. This reduces implementation time, increases flexibility, and makes it easy to integrate new services.
Work with AI and automation to enhance efficiency and accuracy in your processes. By eliminating manual, error-prone tasks, you enable faster service delivery, more effective support, and better strategic decision-making.
Swedwise offers specialist consulting services and licensing alternatives for OpenText™ Service Management. This powerful solution allows service desk teams to streamline ticketing and resolve issues faster and more easily. The platform provides easy-to-use self-service portals, actionable insights from data-driven analytics, SLA-tracking and more.
OpenText™Operations Aviator is a Generative AI virtual agent now integrated into OpenText Service Management SMAX. Aviator empowers you to reallocate valuable resources to more strategic projects by helping Tier 1 and live agent support give faster, and more accurate service.
Swedwise can also help you gain complete visibility of your IT environment with OpenText™ Universal Discovery and CMDB.
If you are looking to improve the efficiency of your IT processes at scale – Automation Center from OpenText™ can automate and orchestrate IT processes from a central platform.
We offer in-depth knowledge of ITSM solutions based on ITIL’s processes and order portals for services such as HR, equipment, operations, and finance. Our deep experience with modern ITSM tools supports the digitalisation of various organisations throughout the Nordics.
Choose market-leading solutions and/or specialised consultants. Enhance your existing investments, future-proof information flows, and optimise your day-to-day operations.