Futureproof your CCM via Scalable Omnichannel Communications

product or service quality is now largely defined by how customers experience it. Omnichannel CCM is a prerequisite for success.

Customer Experience is a vital part of how competitive you will be in the future. Product or service quality will be largely defined by how customers experience it. Even in B2B, it is increasingly important to be able to meet customers and suppliers at the right time, relevant channel, and with the right message.

A challenge for many companies is that their core systems (ERP, CRM, Warehouse, etc.) are old and sometimes need to be replaced or upgraded. They do not always support the new requirements for mobile and digital interactions.

Take your customer communications to the next level with omnichannel CCM

Omnichannel CCM is therefore a prerequisite for success. It acts as a bridge between your systems and makes it possible to communicate in a future-proof way.

A centralized communications platform like OpenText™ Exstream is therefore crucial for organizations that generate a wide range of critical documents and content daily.

CX ready

OpenText™ Exstream gives customers the flexibility to receive communications in the format that works best for them. This can help increase customer engagement, loyalty, and satisfaction. This makes Exstream an invaluable cornerstone in your company’s CX work.

We have helped many companies to create better Customer Communications Management Platforms with secure project delivery, happier employees, and reduced external consulting needs.

• Next-gen Self-Service content authoring and editing tools for non-tech users
• Easy-access document repository with advanced search capabilities
• Built-in integrations with enterprise platforms like ERP and CRM
• Customer engagement analytics

Get Exstream with Swedwise

Swedwise helps many different types of organisations get the most out of Exstream. Our team of experts provides end-to-end project development, version upgrades, consulting services, training, and support. Contact us. We’ll start off by identifying your challenges and goals so that you are on your way to getting the right solution for your needs.