Information Governance in a World of Increasing Complexity

A new generation of Content Services is changing ECM. But what are they and how do they help your organisation?

information governance and ecm.jpg

Many organisations face ever-increasing volumes of information. This information is used both internally and externally with different stakeholders, and in a variety of ways. Information users increasingly have specific requirements for customisable interfaces and workflows. This means the implementation of a monolithic ECM platform for overriding control of content seems at odds with reality.

In practice, a ‘one size fits all’ ECM approach has become complex and cumbersome. This is because it is not the capture, storage, and management of content that is at stake. It is how users gain access to the information they need, when and where they need it, and in a format that’s the best for them. Enter the next generation of ECM also known as Content Services.

Next generation Enterprise Content Management

Content Services is often described as the next generation of Enterprise Content Management (ECM) solutions.  If previous ECM solutions have allowed the capture, management, and storage of content through the organisation, then content services extend that to improve information sharing, automation, collaboration, and analytics.

It’s important to realise that Content Services don’t replace ECM. Rather they shift the focus to the user and enhance the value of those systems by integrating new capabilities in a platform’s applications and components.

The intelligently connected Enterprise

ECM is no longer only the domain of Records Management and Compliance teams. By connecting content from digital workspaces to digital business productivity, organisations can bridge silos and streamline business processes. By extending ECM capabilities into business processes & applications, content services can accelerate user productivity, improve governance and drive digital transformation.

Develop, control and secure your information with OpenText™ Content Suite

A Content Services Platform such as OpenText™ Content Suite not only provides users with improved access and sharing capabilities but also maintains information governance with integrated records management, intelligent metadata management, archive and search capabilities, and version control over all business content.

OpenText Content Suite diagram
Develop, control, and secure your information with OpenText™ Content Suite.

Content Suite’s power lies in its ability to break down the information silos in an organisation that has been built up over the years. Whether your information is stored within the platform itself or in other enterprise repositories such as Microsoft SharePoint, SAP applications, Salesforce, file systems, or email –  Content Suite allows you to take a holistic approach to the company’s information flows, and use them as a driver for innovation and growth.

Find out more about Content Services and ECM

Find out more about our approach to ECM and Content services and how it can help your business easily store, search and share your information. Please feel free to contact sales at +46 70 279 99 71 or

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