See how CMDB and Discovery create the right foundation for AI and intelligent ITSM.
AI and automation promise intelligent ITSM – but what happens when decisions are based on incomplete, outdated or irrelevant data? Meet Swedwise at this year’s itSMF Expo to create accurate visibility, better decisions, and more time for the good.
AI and automation are creating new opportunities within Service Management. Smarter self-service, faster incident handling, better decision support and more automated ways of working can free up time and help IT organisations become more proactive.
But intelligent tools depend on something much more fundamental: the information they work with needs to be current, relevant and placed in the right context. If AI and automation base their decisions on incomplete or outdated information, even the smartest solutions risk making the wrong decisions.
That is why we at Swedwise believe this year’s theme for itSMF Expo ’26 – ITSM in an intelligent world – starts with one very practical question: How good is the data and context behind your intelligent tools?
At itSMF Expo ’26, Martin Hermansson, Solutions Architect at Swedwise, together with Greg Wells, Senior Account Executive at OpenText, will present the session “Your AI is only as smart as the data it gets.”
We will show how automated Discovery and CMDB can create an up-to-date view of your IT environment and make the relationships between services, applications, infrastructure and other IT assets visible.
This isn’t about collecting more data for its own sake. It is about giving AI, automation and ITSM processes the context they need to make better decisions and act on the right information. To do this reliably, systems need to understand what exists in the IT environment, how the different components are connected and which services are affected when something changes.
This is where automated Discovery and an up-to-date CMDB become important. When services, applications, infrastructure and dependencies can be viewed in context, it becomes easier to understand impact, prioritise correctly and automate with greater confidence.
The result is not simply better data. It is better visibility, more confident decisions and more time for improvement.
Swedwise works with Service Management and IT Operations to make complex IT environments easier to understand, manage and develop.
Together with OpenText, we combine technology across CMDB & Discovery, Service Management and automation with experience in implementation, integration and ongoing management.
For us, digital clarity means creating the visibility and structure people, systems, and intelligent tools need to make better decisions. As more organisations take the next step with AI, that foundation becomes even more important.
Swedwise is a main sponsor of itSMF Expo ’26 and will be there 7-8 October.
Come by our booth and talk to us about ITSM, CMDB, Discovery, AI and automation – and don’t miss our session “Your AI is only as smart as the data it gets.”
Would you like to book a conversation with Swedwise during itSMF Expo ’26 in advance? Get in touch, and we’ll find a time that works.
As a member, you can register yourself and two colleagues who are also members for the “go-three-pay-for-two” price: Register here for the event
See how CMDB and Discovery create the right foundation for AI and intelligent ITSM.
Service Management
Martin Hermansson explains how CMDB and Discovery improve service management – and create a foundation for automation and AI.
Information Management
Read our article in Dagens Industri – Tech Special about content management featuring Phillip Poulten, Information Management Specialist.