Make time for the good with Enterprise Service Management

Your people expect workplace service experiences to be as smart and personalised as they are in their private lives. For this, you need Enterprise Service Management.

Enterprise Service Management

Where’s the new laptop I ordered?” “Why don’t I have permission to access this folder?” “Why is onboarding for new staff so slow!?”

Do you recognize the situation? Regardless of whether it’s a request from HR, IT, or another department, Service Desks are often swamped with queries. Moreover, your people expect workplace service experiences to be the same smart, personalised, and high quality as they are in their private lives. This means services must adapt to a customer-centric model with efficient flow management.

With accelerating digitalisation organisations must therefore ensure that:

How do you stay on top of these service challenges? The answer is Enterprise Service Management

Swedwise has in-depth knowledge of establishing service management within various types of organisations, and in-depth experience with ITSM solutions based on ITIL’s processes.

Digitalised service delivery with Enterprise Service Management

Enterprise Service Management or ESM supports an organisation by guaranteeing access to everything from equipment, systems, routines, rules, and audits via a secure and automated platform that controls internal and external services and processes. This ensures rules and policies are complied with and enables review and follow-up.

Make everyday life easier with role-adapted experiences

With ESM, staff can via a user-friendly interface and service catalog, gain access to the right services, permissions, and equipment – all of which can be automated and customized depending on the needs of the organisation.

Enterprise Service Management role-based experiences
Swedwise helps you create efficient orchestration of internal and external workflows.

Human Resources to Employee Experience

Imagine an HR department and an employee onboarding process. A new employee could waste a lot of time searching for services and assistance themselves via disconnected information silos, and complex manual processes. Or they could via one point of access enjoy a secure, automated and personalised onboarding process. In other words, ESM helps the new employee experience a smooth and fast onboarding process.

Make time for the good with ESM   

How can Swedwise help your organisation with ESM? We believe it’s specialists that make a difference. We have in-depth knowledge of establishing service management within various types of organisations, and in-depth experience with ITSM solutions based on ITIL’s processes, as well as order portals for services such as HR, equipment, operations, and finance. Everything from feasibility studies, design, implementation to management and support services are offered. We work with modern ITSM tools from suppliers such as Broadcom, Microsoft, ServiceNow and iTop. Contact us to find out more.

Ready to take the next step?

See other posts

CCM and CX with OpenText Exstream

Get Exstream with your Output

OpenText™ Exstream offers a complete centralised solution for Customer Communications, Output Management, and foundational Customer Experience (CX).