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Customer Communications
Unifying your customer communications and output management processes delivers significant business benefits.
How does GDPR affect your organisation as well as create new opportunities?
In May 2018, the General Data Protection Regulation or GDPR came into force. The regulation impact on organisations in all industry sectors is significant for many reasons. How does GDPR affect your organisation as well as create new opportunities?
GDPR is meant to cover any and all personal information routinely shared by residents in the course of doing business with any entity. An important first step will be for organisations to have clarity on how they manage personal information, including:
The GDPR requires that individuals give unambiguous, informed consent before their data may be processed. Consent cannot be assumed from inaction.
Individuals have more rights under the GDPR including rights to: have their personal data erased, have inaccurate data corrected, be removed from digital marketing, and request personal data be ported to another service provider.
Organisations must notify those whose data has been breached, within 72 hours of the breach.
There are a number of new governance requirements for subject organisations, including conducting privacy impact assessments and appointing a data protection officer.
Maximum penalties are €20 million or 4% of annual global revenue, whichever is greater.
At its core, GDPR is all about how your organisation manages the flow of data from the moment of collection to the moment a customer record is deleted. It affects all departments in your organisation from Records and Information Management, IT, Marketing, and Sales, to Human Resources and Legal.
OpenText Content Suite is according to Forrester, an industry-leading solution. With its capabilities to support Process Productivity, Personal Productivity, and Control— OpenText Content Server is uniquely positioned to provide a foundational document management platform helping enterprises achieve GDPR compliance and further efforts towards successful digital transformation.
With Content Suite, it’s easy to start small and then scale up:
We are both certified OpenText™ Silver and Support Partners. Swedwise provides licenses, upgrades, training, and support for our Enterprise Information Management solutions. Contact us to find out more.
Customer Communications
Unifying your customer communications and output management processes delivers significant business benefits.
Customer Communications
With self-service, your organisation can enhance productivity, reduce errors, and streamline workflows.
Customer Communications
OpenText™ Exstream offers a complete centralised solution for Customer Communications, Output Management, and foundational Customer Experience (CX).