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Perfectly personalised communications with powerful delivery.
Did you know that as an OpenText™ Exstream user, you could eliminate the fragmented delivery of email, SMS and fax notifications via multiple third parties by augmenting your CCM solution with OpenText™ Notifications?
Whether it’s SMS, voice, email, or fax. Unfortunately, many companies today manually switch between multiple stand-alone messaging systems in order to send notifications to their stakeholders. This creates costly delays, impairs customer service, drains the IT budget, and negatively impacts the bottom line.
Using a single vendor for each distinct communication method causes several potential business problems. The lack of pre-built integration with OpenText™ Exstream (StreamServe) creates an environment of fragmented, unconnected vendors, adding unnecessary complexity and disruption. This creates costly delays, impairs customer service, drains the IT budget, and negatively impacts the bottom line.
OpenText Exstream combined with OpenText Notifications strengthens the document creation and delivery process. With a pre-built integration from OpenText between Exstream (StreamServe) and Notifications, you continue using your existing IT and ERP with in-place communication channels but with the added advantage of a single OpenText cloud-based notifications platform. The result is a powerful communications tool that makes business correspondence more productive and cost-effective – with a single vendor.
OpenText Notifications Service is a completely outsourced, cloud-based solution. It’s ideal for fraud alerts, product or service updates, invoice reminders, account updates, order status, appointment confirmations, prescription resells, employee scheduling changes, travel notifications, and more.
A convenient web portal makes it easy to manage your notification projects from any browser. Also, you can use the API to integrate notification communications directly into your back-end systems.
With a completely outsourced service from OpenText, you can eliminate infrastructure, reduce staffing, and eliminate maintenance, upgrades, and other recurring IT expenses. Transaction-based fees are consistent and predictable, leveraging economies of scale available only from a large global vendor. You can ramp up as fast or slow as preferred, knowing you’ll pay only for the notifications sent
We are both certified OpenText™ Silver and Support Partners. Swedwise provides licenses, upgrades, training, and support for our Enterprise Information Management solutions. Contact us to find out more.
Content Services Platforms
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