Turn NIS2 Compliance into a Strategic Advantage
Information Management
Turn NIS2 compliance into a strategic cornerstone of your information management strategy.
Standardise your Service Delivery with Service Automation X. With built-in AI and analytics, SMAX delivers three applications – ITSM, ESM and ITAM – in a single solution.
If you are an ITSM manager, you’ll know that change is an ever-present force in the realm of IT Operations. There will inevitably come a time when you are looking at the best way to maximise existing investments while considering newer alternatives to your Service Desk. But with the effort required to perform upgrades, it is understandable why it never seems the right time.
However, there is a surprisingly simple, and quick way forward. To reduce operational costs, minimise the failure of services, and ensure change is fast, audited, reliable and error-free, what’s needed is a new Service Desk Strategy: One that extends ITSM into other areas of organisation. Enter Enterprise Service Management also known as ESM.
Enterprise Service Management (ESM) applies ITIL 4 approaches with “value co-creation” as one of the guiding objectives across the organisation. ESM encompasses a broader range of non-IT services provided to both customers and employees, including HR, facilities, marketing, and customer services within the enterprise. With ESM, you can do more with fewer people, and less effort. A best-practice solution to achieve this Service Management Automation X or SMAX from OpenText™
OpenText™ SMAX, uses built-in AI and analytics to deliver three applications – ITSM, ESM and ITAM – in a single solution. It is intuitive to use, easy to extend into multiple business areas, and can be deployed in public cloud, private or virtual environments or as a service. Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests independently.
In adopting an Enterprise Service Management strategy with SMAX, you can unlock many value-creating benefits for your IT operations. Low Total Cost of Ownership (TCO), fast upgrades, and swift time-to-value with a system that’s always up to date. In addition, SMAX remains compliant with software and security standards. These benefits, combined with the transformative potential of ESM, pave the way for a more efficient and cost-effective IT operation.
Across the public and private sector, SMAX has already helped several organisations to drive efficiency and innovation. For example, one public sector organisation achieved substantial cost savings of 40%, while increasing their first contact resolution rate to over 45%* Another success is a multinational retail organisation, which moved from several ITAM solutions to SMAX – resulting in a lower TCO.**
ESM is a long-term strategy for an organisation. So, it’s important to lay a solid foundation for your IT-Operations Road Map. The danger is to not carefully design processes, measurement, and continual improvement—things that are critical for success. This is where you can leverage Swedwise’s extensive knowledge of Modern Service Management and tools.
As a certified OpenText™ ITOM Specialist Partner, Swedwise offers consultancy services and licensing with the SMAX solution. We have extensive experience developing portals for services for HR, equipment, operations, finance, and more. We can help you assess your organization’s current state of ESM maturity and support your organisation. Request a Demo of SMAX with a Swedwise Solutions Expert.
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Turn NIS2 compliance into a strategic cornerstone of your information management strategy.
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